turn feedback
into results

Meet the leading European
Experience Management solution

Capture feedback from both employees and customers, understand what matters to them, and drive actions that increase your KPIs up to 3 times.

Customer Experience

All surveys and feedback from other sources in one place. Increase NPS, CES, CSat, and more.

Employee Experience

What drives employee satisfaction and engagement? Find out, take action, and increase retention.

Consulting

Engage with our team of experts in your journey to deliver great experiences to customers and employees.

New AI feature to help organisations better understand customer and employee feedback

We are taking feedback management to the next level with Ask AI. The new feature gives organisations – from banking to retail, telecoms, and more – clear answers from the feedback shared by their customers and employees.

What's in it for you:

We wanted more than just survey capabilities.

We wanted something that could provide insights and add value.

Stephen Riley

Head of Operations

GATHER FEEDBACK

Create any survey in a matter of minutes

Make continual, consistent improvements to delight your customers every step of the way.

Generative AI

Find the right answer with our Generative AI

Make continual, consistent improvements to delight your customers every step of the way.

Analyse and understand

Understand what people truly care about

Make continual, consistent improvements to delight your customers every step of the way.

Learn more about experience management

Get more insights

How to Automate Your Customer Experience Processes

Automating your customer experience can cut costs, reduce human error and improve customer satisfaction. Learn the best practices to improve

Customer experience
Apr 7
9 min read

How to Create a Customer Experience Survey in 5 Steps

CX surveys can gather valuable feedback, improve customer satisfaction and drive business growth. Discover best practices for design, distribution and

Customer experience
Apr 4
7 min read

Post-Purchase Surveys: How to Delight Customers After the Sale

Learn how to create effective post-purchase surveys that boost customer loyalty, reduce churn, and improve your CX strategy—step by step.

Customer experience
Apr 2
6 min read

How to Leverage Customer Experience Analytics

Find out how customer experience analytics can help you understand your customers, increase customer satisfaction and drive business growth.

Customer experience
Mar 27
10 min read

Automated Surveys: Benefits, Challenges, and Implementation

Discover how automated surveys can enhance Customer Experience, save time, and drive data-driven decisions.

Customer experience
Mar 3
7 min read

Analysing Survey Results: A Step-by-Step Guide to Drive your Business

Your survey has done its job and the answers have been collected. Now you're standing in front of the results

Customer experience, Survey tips, Surveys
Nov 14
9 min read

The 8 drivers of employee engagement

At Netigate, we've combined our own experience with in-depth research to uncover what factors are actually driving employee engagement.

Employee experience
Aug 3
4 min read

7 Ways to Boost Survey Response Rate Easily

Surveys are everywhere. Online stores ask customers to rate their purchases. Gas stations and convenience…

Survey tips, Surveys
Nov 28
9 min read

How to Automate Your Customer Experience Processes

Automating your customer experience can cut costs, reduce human error and improve customer satisfaction. Learn the best practices to improve

Customer experience
Apr 7
9 min read

How to Create a Customer Experience Survey in 5 Steps

CX surveys can gather valuable feedback, improve customer satisfaction and drive business growth. Discover best practices for design, distribution and