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I used to have huge Excel spreadsheets and we'd manually search for themes, which is archaic.

Now all of that is done for me.

Jon Hall

Customer Experience Manager

The Fibrus team showing the award for Customer Center of the Year 2023
Card view of Netigate, with all customer feedback accessible in one view

Cut complexity and see all the Voice of your Customer in one place

  • Create and distribute any type of survey and import surveys from third-party tools, as well as support contacts, online reviews, web forms, chat interactions, and more.
  • Customise analysis for single touch points - for example, transactional NPS, Google Reviews, support survey - or across all the Voice of your Customer - for example, mentions of a product, a competitor, a specific problem.
  • Get the full picture on what matters most to your customers, no matter the source or the language of the feedback.

Find answers to your most important questions in minutes, with Ask AI

  • What are the main complaints that impact the NPS of a product in the last month; Why do different products, shops, countries have different scores; How can we improve retention in this region; ...
  • Type ANY question, in any language, and get precise answers based on the Voice of your Customers.
  • Get answers for a specific survey or across different surveys, support contacts, public reviews and all open text feedback your organisation collects
  • See immediately what is working and what can be improved so you can focus on things that will make a difference.
An example of a question that can be asked to Netigate Ask AI, the generative AI solution for Customer Experience

Carry out specific analysis that give you the details you need to take action

  • Don't stop at the first question, and go deeper with the analysis.
  • Ask about specific products, brands, regions. Analyse a specific time frame or KPI. No need to use complex filters, just type in what you are interested in.
  • Focus on a single issue and get recommendations that are based on what your customers are saying in their comments.
  • Copy-paste the answer and share it with colleagues, or just invite them so they can see the results at no additional cost.
An example of a question with filters that can be asked to Netigate Ask AI, the generative AI solution for Customer Experience

Get help to create tasks and inspire real change in your organisation

  • Easily create tasks from Ask AI answers, so your colleagues can follow up and close the loop with your customers.
  • Set rules and triggers for automated notifications on specific topics, words, emotions.
  • Integrate with your CRM, support system, project management tool to create and automate actions in the tool your colleagues are already using.
  • Follow the progresses, report on success, and become a truly customer-centric business.

Frequently asked questions

Commonly asked questions about Netigate CX

No. Netigate is a full solution for Customer Experience. With Netigate, you can create and distribute surveys, and you can also bring in surveys from third-party tools, as well as other types of Voice of Customer – support contacts, web forms, public reviews, chat interactions, and more. Then, you can analyse the scores and trends, understand what issues have the biggest impact on your Customer Experience KPIs, and take actions that will deliver immediate results.

Four reasons.

  1. Netigate look at all your Voice of Customer to identify the reasons why your Customer Experience KPIs are going up or down. We are not limiting the analysis to one single survey, we aim at giving you the full context – so much so that you can also bring in Netigate other sources of feedback like online reviews, support calls, and more. This is the only way to get a full picture on what customers want.
  2. Our AI ensures that the analysis makes sense to your business. Instead of broad and meaningless categories that are impossible to act on, we refine the analysis to your needs, and you can further adapt it as the business evolves and grows. This and the fact that we combine the analysis with exact impact on your KPIs makes of Netigate a unique solution on the market.
  3. Our customers have been using Generative AI for a while now. It’s live and it makes it a lot easier to understand thousands of customer feedback from different sources and in different languages.
  4. We believe that everyone in a company should be able to make decisions based on customer feedback, and that’s why we do not charge for additional seats – you can get all your colleagues on board at no additional cost.

Keeping our customers and our customers’ customers data safe has always been central to everything we do at Netigate. We store and process data within the European Union, we are fully GDPR compliant, and we are certified with IEC/ISO27001:2013. For more detailed information about data security, visit our Trust Center.

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  Copyright © 2024 Netigate AB, Drottninggatan 25, 111 51, Stockholm, Sverige 

  Copyright © 2024 Netigate AB,
Drottninggatan 25, 111 51, Stockholm, Sverige

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